The company biosanto.gr was founded in 2020 with the aim of providing high quality services in the field of aesthetics.
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the biosanto.gr online store, located at biosanto.gr.
Make sure you agree with the following terms and conditions because your further use and browsing of the above biosanto.gr website implies your express and unconditional consent and agreement with them.
1. Information & Products Provided
- biosanto.gr is committed to the authenticity and quality of the products. The products are 100% authentic and fully packed and sealed as they come from the respective houses. Also, if you are not 100% satisfied with your order for any reason, you have the right to return it to our store within 15 days of receiving it, provided that the product packaging has not been opened. We will then refund the cost of your order.
- biosanto.gr is committed to the quality, completeness and validity of the information listed on the biosanto.gr website, both in terms of the exact information displayed and the services provided by its online store, subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or interruptions in the operation of the website due to force majeure.
- It also reserves the right to deliver the goods in cases of force majeure. The biosanto.gr online store cannot provide any guarantee for the availability of the products, but it guarantees timely information to end consumers about their unavailability.
- The biosanto.gr online store provides the content (e.g. information, names, photos, illustrations, etc.), products and services available through the website “as is”. Of course, there are cases where the same photo is used for different versions (eg different sizes) of the same product.
2. Security
biosanto.gr recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the biosanto.gr online store is achieved by the following methods:
- Customer Identification
The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them, they provide you with absolute security access to your personal information.
You are allowed to change your Personal Secret Security Code (password) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its secrecy and hiding it from third parties. In the event of its loss or leakage, you should notify us immediately, otherwise the biosanto online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth). - Controlled Access (firewall)
Access to the systems of biosanto.gr (servers) is controlled by a firewall, which allows the use of specific services by customers / users while simultaneously prohibiting access to systems and databases with confidential company data and information.
Confidentiality of Transactions
- Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member to biosanto.gr is confidential and biosanto.gr has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. - biosanto.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.
- In any case, the biosanto.gr online storein no way discloses or makes public your personal data and the information you entrust to us. The personal data that you make available to us by registering as a member is used exclusively for the execution of your transactions. All information is encrypted and stored with absolute security.
3. Protection of Personal Data
During your visit to the pages of biosanto.gr and in order to order products, but also to ensure the possibility of communicating with you in order to inform you about our new products, it is possible that you will be asked to declare information concerning you (name, profession , email address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the biosanto.gr website are intended solely for the purpose of ensuring the operation of the respective service and may not be used by any third party, without complying with the provisions of Law 2472 /97 on the protection of personal data processing, as it applies from time to time.
4. Shipping Methods
Pickup from the store, located at 43 A. Papandreou Street (in front of Akadimias) and has a telephone number: 6948081818.
Shipping by courier Acs courrier or Speedex (in this case it will be sent to you within 10 working days from the day of your order).
We inform you that the shipping cost for packages up to 3kg is €3.00 and for each additional 1kg is €0.80, the COD cost is €3.00 and for orders over €100 it is free.
5. Payment Methods
- COD: Cash on delivery for Courier shipments on delivery.
With this payment method you can pay the total cost of your order to your local Courier distributor upon receipt of your order. The cash on delivery method is valid for all cities in Greece. - BANK DEPOSIT: Payment by bank deposit before the order is shipped.
Alpha Bank IBAN: GR9301407880788002330004581
Beneficiary: MARAGKAKIS DRAKOS MICHAEL
For the fastest execution of your order you can:
- contact by phone 6946058752 to notify the transaction
- send us an e-mail: info@biosanto.gr attaching the proof of your deposit.
6. Product Returns
Product returns are accepted within 2 days from the day of delivery, as long as the product packaging has remained intact and has not been opened. When we receive the product and as long as its packaging is intact, then we will refund the cost of the product to you. We inform you that the initial shipping cost as well as the cost of returning the product back to our company is borne by the customer and is not refundable.
7. Cancellation of Order
The cancellation of your order is possible as long as it has not been processed by the relevant department of our company. It is still possible to remove or change products from an order under the same condition. In any case, any change to your order should be made after contacting us by phone